FAQs
Frequently
Asked Questions
Helpful information about shopping with Velloura, including orders, shipping, product care, returns and customer support.
Shopping & order details
Guidance for placing orders and checking the information submitted with a purchase.
3–5 business days
Velloura's confirmed order processing timeframe before shipment.
Care by item
Product-specific care information should always take priority.
Contact Velloura
Reach customer care when the information you need is not covered below.
Start with the essentials.
Select any question to view the answer. Where Velloura has not confirmed a specific policy detail, the answer directs you to customer care instead of making assumptions.
Orders
You can browse Velloura clothing, bags, fashion accessories and everyday accessories through the store's product collections.
Review the product details, selected options and the contact, billing and shipping information entered during checkout before completing the purchase.
Yes. If you need help with an order, contact Velloura through the Contact page. Include the relevant order details so your enquiry can be understood clearly.
Shipping & Delivery
Velloura's confirmed order processing timeframe is 3–5 business days. This processing period takes place before delivery transit.
A universal delivery timeframe is not included in the currently confirmed Velloura information. Delivery timing can depend on the destination and shipment journey.
Contact Velloura if you need order-specific delivery information.
A specific universal carrier is not stated in the currently confirmed Velloura information. Contact customer care for information relating to a specific order.
International shipping availability and related customs, duties or tax conditions are not included in the currently confirmed Velloura information. Contact Velloura for current destination-specific guidance.
Returns & Refunds
A specific return window is not included in the currently confirmed information used for this FAQ page. Contact Velloura for the applicable return guidance before assuming a return deadline.
Contact Velloura through the Contact page and include the relevant order and product details.
Item-specific eligibility conditions are not stated in the confirmed information available for this FAQ. Please contact Velloura for guidance relating to the item in question.
Product Care
Always begin with the individual garment care label. Washing, drying, ironing and professional cleaning methods can vary by fabric, construction and finish.
Store pieces in a clean, dry setting with enough room to help maintain their natural shape. Avoid unnecessary pressure, rubbing, tangling or overfilling.
Do not rely on one general cleaning method for every product. Check the item-specific care information first and contact Velloura if you need further assistance.
Payments & Security
A fixed list of payment methods is not included in the confirmed information used for this FAQ. The payment options presented during checkout should be treated as the current options available for that transaction.
Contact Velloura and provide the relevant order information without sending sensitive payment credentials or passwords through ordinary messages.
Customer Care
Include enough relevant information to identify the issue clearly, such as the product involved, the nature of your question and order details where applicable. Avoid sending passwords or unnecessary sensitive information.
Assistance?
Some questions are easier to answer with the order or product details in front of us.
If the information you need is not confirmed above, contact Velloura directly rather than relying on an assumed policy, timeframe or service detail.
Still have a question?
Reach Velloura through the confirmed customer care details below.