FAQs
Frequently
Asked Questions
Find clear guidance on orders, shipping, returns, payments, product care and contacting Velloura.
Orders
Shipping
Returns
Product Care
Payments
Customer Care
Considered pieces, everyday confidence.
Velloura brings together clothing, bags and accessories designed around a refined everyday wardrobe. Our FAQ guide is here to make the shopping experience feel equally considered.
Good service should feel as clear and considered as the pieces you choose.
Start with the question.
Select a question to reveal the answer. Where a specific service detail has not been confirmed, contact Velloura for current information.
Orders
You can browse Velloura clothing, bags, fashion accessories and everyday accessories through the store collections.
Review the product information, selected options and the contact, billing and shipping information entered during checkout before completing your purchase.
Contact Velloura through the Contact page and include the relevant order details so the enquiry can be understood clearly.
Shipping & Delivery
Velloura's confirmed order processing timeframe is 3–5 business days. This processing period takes place before delivery transit.
A universal delivery timeframe is not included in the currently confirmed Velloura information. Delivery timing can vary according to destination and the shipment journey.
A specific universal shipping carrier is not included in the confirmed Velloura information. Contact customer care for information relating to your order.
International destination coverage, duties, taxes and customs conditions are not included in the currently confirmed Velloura information. Contact Velloura for current destination-specific guidance.
Returns & Refunds
A specific return window is not included in the confirmed information used on this page. Contact Velloura for the current return guidance before assuming a deadline.
Contact Velloura through the Contact page and include the relevant order and product details.
Item-specific eligibility conditions are not included in the confirmed information available for this FAQ page. Contact Velloura for guidance about the specific item.
Product Care
Begin with the individual garment care label. Washing, drying, ironing and professional cleaning requirements can vary by material, construction and finish.
Keep bags in a clean, dry setting with enough room to help maintain their shape. Avoid unnecessary overfilling, pressure and friction against rough surfaces.
Store accessories carefully to reduce unnecessary tangling, rubbing, bending or pressure. Product-specific care information should always take priority.
Payments & Security
A fixed list of accepted payment methods is not included in the confirmed information used for this page. The options shown during checkout should be treated as the current payment options available for that transaction.
Contact Velloura with the relevant order information. Do not send passwords, full payment credentials or unnecessary sensitive information through ordinary customer care messages.
Customer Care
Include the information needed to understand your enquiry clearly, such as the product involved, order details where applicable and a concise description of the issue.
Approach
If a detail is not confirmed, ask before assuming.
Some order, shipping, return or payment details can depend on the specific situation. Contacting Velloura allows your question to be considered with the relevant order or product information.
Product care should also remain specific to the individual piece. Always follow the care label or product instructions before applying a general cleaning method.
Still have a question?
Reach Velloura through the confirmed customer care details below.