Shipping & Delivery
Shipping &
Delivery
Clear information for the journey from your order to delivery. Velloura prepares each order carefully before it moves on to its destination.
Your delivery journey.
Processing and delivery are separate stages. Your order is first prepared, then moves into the delivery network for transportation to the destination provided.
Order Received
Your order begins its journey once it has been placed with Velloura.
Processing
Please allow 3–5 business days for order processing before shipment.
In Transit
After processing, delivery timing can vary depending on the destination and the shipment journey.
Delivery
The order is delivered to the shipping address submitted with the purchase.
Before your order arrives.
Allow time for preparation.
Velloura's confirmed order processing period is 3–5 business days. This processing period takes place before delivery transit begins.
Check your delivery details.
Review the shipping address carefully when placing your order. Complete and accurate delivery information helps reduce avoidable delivery issues.
Follow available shipment updates.
If tracking information is provided for your shipment, refer to the latest available tracking update for its current delivery progress.
Delivery times can differ.
Transit time is separate from Velloura's 3–5 business day processing period and can vary according to destination and circumstances affecting delivery.
Reminder
Processing time and delivery time are two different parts of the journey.
The 3–5 business day timeframe refers specifically to the time used to process your order before it moves into delivery transit.
Once an order is in transit, its arrival timing depends on the delivery journey. If you need help with an order, Velloura customer care is available through the contact page.
Questions about your delivery?
If you need assistance regarding shipping or delivery, contact Velloura using the confirmed customer care details below.