Shipping & Delivery
Shipping &
Delivery
Clear information for the journey from your order to delivery. Velloura prepares each order before it moves into the delivery process.
Prepared around the pieces you choose.
From clothing and bags to everyday accessories, each order begins with the items selected during your Velloura shopping experience before moving through processing and delivery.
Processing and delivery are separate parts of the same journey.
Your delivery journey.
Your order is first processed by Velloura. Delivery transit begins after that stage and can vary according to the destination and shipment journey.
Order Received
Your order begins its journey once the purchase has been placed with Velloura.
Processing
Please allow 3–5 business days for order processing before delivery transit begins.
In Transit
After processing, transit timing may vary depending on destination and the delivery journey.
Delivery
The order is delivered to the shipping address submitted with the purchase.
Before your order arrives.
A few practical details can help make the order and delivery process easier to follow.
Allow time for preparation.
Velloura's confirmed order processing period is 3–5 business days. This timeframe applies before delivery transit.
Check your delivery details.
Review the shipping address carefully when placing an order. Complete and accurate information can help reduce avoidable delivery issues.
Follow available updates.
If tracking information is provided for your shipment, refer to the latest available tracking update for current delivery progress.
Delivery times can differ.
Transit time is separate from the 3–5 business day processing period and can vary according to destination and circumstances affecting delivery.
Reminder
Processing time and delivery time are two different parts of the journey.
The 3–5 business day timeframe refers specifically to the period used to process your order before it moves into delivery transit.
Once an order is in transit, arrival timing depends on the shipment journey. If you need help with an order, contact Velloura customer care.
Questions about your delivery?
If you need assistance regarding shipping or delivery, contact Velloura through the confirmed customer care details.