Product Care

Velloura · Customer Care

Product
Care

Considered care helps preserve the shape, finish and everyday character of clothing, bags and accessories. Always follow the care information provided with the individual item first.

Refined clothing arranged in a clean modern wardrobe
Structured handbag styled in a refined everyday setting
Care Principle

Read the item first. Care should follow the material, construction and instructions.

Care Fundamentals

A few thoughtful habits.

Product care should remain specific to each item. These general habits are intended as a starting point rather than a replacement for individual care instructions.

01

Read the Label

Review the care label, packaging or product guidance before washing, cleaning, treating or storing the item.

02

Use Gently

Avoid unnecessary pulling, overfilling, rubbing or pressure that may affect the natural shape or finish of the piece.

03

Clean Carefully

Choose a cleaning method only when it is suitable for the specific material and the care instructions supplied with the product.

04

Store Thoughtfully

Keep items clean, dry and comfortably arranged so they are not unnecessarily compressed, bent or exposed to avoidable friction.

Care by Category

Different pieces, different needs.

Clothing, bags, fashion accessories and everyday accessories are used differently. Care should reflect the item, its material and the way it is worn or carried.

01

Clothing

Garment care varies by fabric, construction and finish. Follow the individual garment label before choosing a washing, drying, ironing or professional cleaning method.

  • Check the garment care label before cleaning.
  • Avoid assuming that one washing method suits every fabric.
  • Store clothing so the intended shape is not unnecessarily distorted.
02

Bags

Bags benefit from gentle handling and sufficient storage space. Material-specific instructions should take priority whenever cleaning is required.

  • Avoid overfilling beyond the bag's natural structure.
  • Reduce unnecessary rubbing against rough surfaces.
  • Store with enough space to help preserve the bag's form.
03

Fashion Accessories

Sunglasses, belts, scarves, jewelry and similar accessories often contain smaller components or delicate surfaces that benefit from careful handling.

  • Store pieces separately when rubbing or tangling may occur.
  • Avoid unnecessary bending, pulling or pressure.
  • Follow material-specific instructions before using any cleaning product.
04

Everyday Accessories

Watches, hair accessories, gloves, socks, keychains and bag charms should be cared for according to their individual construction and materials.

  • Keep small pieces organized when not in use.
  • Allow items to dry fully before long-term storage where appropriate.
  • Refer to the item instructions before cleaning or treating the surface.
Everyday Care

Care between wears matters too.

Maintenance is not only about cleaning. How a piece is handled between uses can also help preserve its shape and appearance.

01

Give clothing and accessories enough space after use rather than compressing them immediately.

02

Keep pieces away from unnecessary moisture, rough surfaces and prolonged pressure.

03

Store structured bags and accessories in a way that supports rather than crushes their shape.

04

When unsure about a material or cleaning method, refer back to the product-specific instructions.

Refined jacket and clothing displayed in a modern wardrobe setting
Storage
Guidance

Make room for pieces to rest naturally.

01

Keep It Dry

Store pieces in a clean, dry environment and avoid putting away items while they are unnecessarily damp.

02

Protect the Shape

Allow structured pieces enough room so they are not permanently compressed by surrounding items.

03

Separate Delicate Details

Keep accessories organized where rubbing, tangling or pressure could affect delicate surfaces or small components.

Customer Care

Need help with a Velloura item?

If you have a product care question, contact Velloura and include the relevant product details so your enquiry can be understood clearly.

Address 2231 Montrose Avenue #12, Montrose CA 91020