Product Care

Velloura · Customer Care

Product
Care

Considered care helps preserve the shape, finish and everyday character of clothing, bags and accessories. Always begin with the care information provided with the individual piece.

Refined clothing arranged in a modern wardrobe for garment care
Structured handbag displayed in an elegant everyday fashion scene
Care Principle

Read the piece first. Care should follow its material, construction and instructions.

Care Fundamentals

A few thoughtful habits.

Product care should remain specific to each item. These general habits are a starting point rather than a replacement for individual care instructions.

01

Read the Label

Review the care label, packaging or product guidance before washing, cleaning, treating or storing the item.

02

Use Gently

Avoid unnecessary pulling, overfilling, rubbing or pressure that may affect the natural shape or finish of a piece.

03

Clean Carefully

Choose cleaning methods only when they are suitable for the specific material and its care instructions.

04

Store Thoughtfully

Keep items clean, dry and comfortably arranged to reduce unnecessary compression, bending and friction.

Care by Category

Different pieces, different needs.

Clothing, bags, fashion accessories and everyday accessories are used differently. Care should reflect the item, its material and the way it is worn or carried.

01

Clothing

Garment care varies by fabric, construction and finish. Follow the individual garment label before choosing a washing, drying, ironing or professional cleaning method.

  • Check the care label before cleaning.
  • Avoid assuming one washing method suits every fabric.
  • Store clothing so its intended shape is not unnecessarily distorted.
02

Bags

Bags benefit from gentle handling and sufficient storage space. Material-specific instructions should take priority whenever cleaning is required.

  • Avoid overfilling beyond the bag's natural structure.
  • Reduce unnecessary rubbing against rough surfaces.
  • Store with enough space to help preserve the bag's form.
03

Fashion Accessories

Sunglasses, belts, scarves and jewelry can include smaller components or delicate surfaces that benefit from careful handling.

  • Store pieces separately when rubbing or tangling may occur.
  • Avoid unnecessary bending, pulling or pressure.
  • Check material-specific guidance before applying cleaning products.
04

Everyday Accessories

Watches, hair accessories, gloves, socks, keychains and bag charms should be cared for according to their individual construction and materials.

  • Keep small pieces organized when not in use.
  • Allow items to dry fully before storage where appropriate.
  • Refer to item instructions before cleaning or treating a surface.
Everyday Care

Care between wears matters too.

Maintenance is not only about cleaning. How a piece is handled between uses can also help preserve its shape and appearance.

01

Give clothing and accessories enough space after use rather than compressing them immediately.

02

Keep pieces away from unnecessary moisture, rough surfaces and prolonged pressure.

03

Store structured bags in a way that supports rather than crushes their shape.

04

When unsure about a material or cleaning method, return to the product-specific instructions.

Refined jackets and clothing displayed in a contemporary wardrobe scene
Fashion jewelry arranged in a refined accessory styling scene
Small Details

Delicate pieces deserve their own space.

Jewelry and smaller accessories can benefit from separated storage that reduces rubbing, tangling and pressure. Handle delicate details gently and always follow any item-specific material guidance.

Storage
Guidance

Make room for pieces to rest naturally.

01

Keep It Dry

Store pieces in a clean, dry environment and avoid putting away items while they are unnecessarily damp.

02

Protect the Shape

Allow structured pieces enough room so they are not permanently compressed by surrounding items.

03

Separate Delicate Details

Keep accessories organized where rubbing, tangling or pressure could affect delicate surfaces or smaller components.

Customer Care

Need help with a Velloura item?

If you have a product care question, contact Velloura and include the relevant product details so your enquiry can be understood clearly.

Address 2231 Montrose Avenue #12, Montrose CA 91020